Glossary of Insurance Terms

Glossary

Building A Healthy Relationship

Health Insurance Group of Arizona
PO BOX 8031
Surprise, AZ 85374-0117
Tel: (623) 742-3878
Toll Free: 1-888-779-3920
AZ License # 858221

Accredited (Accreditation):
A "seal of approval" for health care facilities.  Being accredited means that a facility has met certain quality standards.  These standards are set by private, nationally recognized groups that check on the quality of care at health care facilities.

Accumulation Period:
Timeframe within a policy period in which deductible and out-of-pocket amounts are calculated.  For most health insurance policies, the accumulation period is a calendar year.

Administrative Services Only (ASO):
An arrangement in which an employer hires a third party to deliver employee benefit administrative services to the employer.  These services typically include health claims processing and billing.  The employer bears the risk for health care expenses under an ASO plan.

Admitting Physician :
The doctor responsible for admitting you to a hospital or other inpatient health facility.

Admitting Privileges:
The right granted to a doctor to admit patients to a particular hospital

After Care:
The care or follow-up treatment needed by a patient who has recently undergone surgery, been involved in an accident or has experienced an illness requiring hospitalization.

Agent of Record:
The insurance agent recognized by a client to represent the client's interests in doing business with an insurance company.

Ambulatory Care:
All types of health services that do not require an overnight hospital stay

Ancillary Services:
Services, other than those provided by a physician or hospital, which are related to a patient’s care, such as laboratory work, x-rays and anesthesia

Any Willing Provider Laws:
Legislation that requires health care plans to accept into their PPO and HMO networks any provider willing to agree to the network's terms and conditions

Appeal:
Request made to a payer to reconsider a decision, such as a claim denial or denied prior authorization request.  Most appeals must be submitted in writing within a specified period.

Assignment of Benefits:
When an insured person assign benefits, they sign a document allowing the hospital or doctor to collect health insurance benefits directly from the health insurance company. Otherwise, the insured person pays for the treatment and is later reimbursed by the health insurance company.

Attachment:
A policy modification which changes, restricts or clarifies coverage

Beneficiary:
A person eligible for benefit under a health insurance policy

Benefit:
Amount payable by the insurance company to a claimant, assignee, or beneficiary when the insured suffers a loss

Benefit Cap:
Total dollar amount that a payer will reimburse for covered health care services during a specified period, such as one year

Board Certified:
A physician who has passed examinations given by a medical specialty group and who has, as a result, been certified as a specialist in this area of practice

Broker:
A licensed legal representative of the policyholder, who negotiates with an insurance company on behalf of a customer, but is paid a commission by the insurance company.

Capitation:
Capitation represents a fixed monthly dollar amount that a Health Maintenance Organization (HMO) pays to a group of health care providers who have contracted with the HMO.  The amount of this fixed dollar amount depends upon the number of HMO enrollees who have chosen this group of health care providers for "primary care" services under the HMO plan.  This fixed dollar amount does not vary with how much HMO enrollees use (or don't use) services offered by this group of HMO providers.  Not all HMO utilize capitation payments.

Care Plan:
A written plan for one's health care

Case Management: 
A process whereby an insured person with specific health care needs is identified and a plan which efficiently utilizes health care resources is designed and implemented to achieve the optimum patient outcome in the most cost-effective manner

Case Manager:
A nurse, doctor, or social worker who arranges all services that are needed to give proper health care to a patient or group of patients.

Catastrophic Illness:
A very serious and costly health problem that could be life threatening or cause life-long disability.  The cost of medical services alone for this type of serious condition could cause financial hardship.

Centers of Excellence:
Hospitals that specialize in treating particular illnesses, or performing particular treatments, such as cancer or organ transplants

Certificate of Coverage: 
A document given to an insured that describes the benefits, limitations and exclusions of coverage provided by an insurance company

Claim:
Form submitted to a payer (by a health care provider or patient) to request payment for items or services

Clinical Practice Guidelines:
Reports written by experts who have carefully studied whether a treatment works and which patients are most likely to be helped by it

Co-insurance:
Cost-sharing arrangement between an insured person and the health insurance company in which the insured person is required to pay a percentage of the cost for the health care services received.  Coinsurance typically applies after satisfaction of a deductible.  For example, 80% coinsurance may apply after a $500 deductible has been satisfied.

Consolidated Omnibus Budget Reconciliation Act (COBRA):
The Consolidated Omnibus Budget Reconciliation Act of 1985, commonly known as COBRA, requires group health plans with 20 or more employees to offer continued health coverage for employees and their dependents for 18 months after the employee leaves the job.  Longer durations of continuance are available under certain circumstances.  If a former employee opts to continue coverage under COBRA, the former employee must pay the entire premium, plus a 2% administration charge.

Concurrent Review:
Concurrent review involves monitoring the medical treatment and progress toward recovery, once a patient is admitted to a hospital, to assure timely delivery of services and to confirm the necessity of continued inpatient care.  This monitoring is under the direction of medical professionals.  Concurrent review is a component of "Utilization Review."

Contract Year:
The period of time from the effective date of the contract to the expiration date of the contract.  A contract year is typically 12 months long, but not necessarily from January 1 through December 31.

Coordination of Benefits (COB):
A provision in the contract that applies when a person is covered under more than one health insurance plan.  It requires that payment of benefits be coordinated by all plans to eliminate over-insurance or duplication of benefits.

Coordinated Care:
Links the treatments or services necessary to obtain an optimum level of medical care required by a patient and provided by appropriate providers.  It is also another term for "managed care" used by federal government officials.

Co-payment (Co-pay):
Co-payment is a predetermined fee, in addition to what health insurance covers, that an individual pays for health care services.  For example, a PPO may require a $20 "co-payment" for normal services delivered during a physician office visit.

Cost Sharing:
This occurs when the users of a health care plan share in the cost of medical care. Deductibles, coinsurance, and co-payments are examples of cost sharing.

Covered Benefit:
A health service or item that is included in a health plan, and that is partially or fully paid by the health plan

Covered Charges/Expenses:
Most insurance plans, whether they are PPOs or HMOs, do not pay for all services.  Some may not pay for prescription drugs.  Others may not pay for mental health care.  Covered services are those medical procedures for which the insurer agrees to pay.  They are listed in the policy.

Covered Person:
An individual who meets eligibility requirements and for whom premium payments are paid for specified benefits of the contractual agreement.

Credentialing:
The process used by health insurance companies to examine and verify the medical qualifications of health care providers who want to participate in the PPO or HMO network

Creditable Coverage:
Any previous health insurance coverage that can be used to shorten the pre-existing condition waiting period. See "HIPPA"

Critical Access Hospital:
A small facility that gives limited outpatient and inpatient hospital services to people in rural areas

Custodial Care:
Personal care, such as bathing, cooking, and shopping

Current Procedural Terminology (CPT):
A system of terminology and coding developed by the American Medical Association (AMA) that is used for describing, coding, and reporting medical services and procedures

Custodial Care:
Personal care, such as bathing, cooking, and shopping

Deductible:
Cost-sharing arrangement between an insured person and health insurance company in which the insured person will be required to pay a fixed dollar amount of covered expenses each year before the health insurance company will reimburse for covered health care expenses.  Generally, an insured person is responsible for a deductible each calendar year.

Deductible Carry Over Credit:
Charges applied to the deductible for services during the last 3 months of a calendar year which may be used to satisfy the following year’s deductible

Defensive Medicine:
Use of unnecessary treatments, procedures or other medical services by doctors to minimize the threat of a malpractice lawsuit

Denial Of Claim:
Refusal by a health insurance company to honor a request by an individual (or his or her provider) to pay for health care services obtained from a health care professional.

Dependent:
A covered person who relies on another person for support or obtains health coverage through a spouse or parent who is the covered person under a health plan

Designated Facility:
A facility which has an agreement with a health insurance plan to render approved services (Organ transplants are the most common example.).  The facility may be outside a covered person’s geographic area.

Discharge Planning:
Medical personnel of a health plan working with the attending physician and hospital staff to assess alternatives to hospitalization, evaluate appropriate settings for care, and arrange for the discharge of a patient, including planning for subsequent care at home or in a skilled nursing facility.  The goal is to determine when patients are ready to go home, and to provide a more comfortable, cost-efficient setting for continued treatment.

Disenroll:
Ending a person's health care coverage with a health plan

DRG (Diagnostic Related Group):
A Medicare-developed healthcare cost schedule in which medical service providers are assigned a uniform payment for specific services.

Effective Date:
The date health insurance coverage begins

Eligible Dependent:
A dependent of a covered person (spouse, child, or other dependent) who meets all requirements specified in the contract to qualify for coverage and for who premium payment is made

Eligible Expenses:
The lower of the reasonable and customary charges or the agreed upon health services fee for health services and supplies covered under a health plan

Employee Assistance Programs (EAPs):
Mental health counseling services that are sometimes offered by insurance companies or employers.  Typically, individuals or employers do not have to directly pay for services provided through an employee assistance program.

Enrollee:
The person who is the primary insured.  Under an individual or family policy, this person is the applicant.  Under an employer-sponsored  group health policy, this person is the employee.

Episode of Care:
The health care services given during a certain period of time, usually during a hospital stay

Evidence of Insurability:
Proof of physical condition.  This may be provided through physician records or by the results of an examination.

Exclusions and Limitations:
Medical services that are either not covered or limited in benefit by a health insurance insurance policy

Exclusion Period:
A period of time when an insurance company can delay coverage of a pre-existing condition. Sometimes this is called a pre-existing condition waiting period.

Explanation of Benefits (EOB):
Statement sent by health plans to persons who have experienced a claim under the health plan.   The explanation of benefits (EOB) details the charges for the services received, the amount the health insurance company will pay for those services, and the amount the insured person will be responsible for paying.

Fee-for-Service:
A payment system for health care where the provider is paid for each service rendered rather than a pre-negotiated amount for each patient

Fee Schedule:
A complete listing of fees used by health plans to pay doctors or other providers

First Dollar Coverage:
Refers to not having to meet a calendar year deductible prior to receiving reimbursement or payment for a medical service

Flexible Benefit Plan:
A benefits package allowing an employee to choose from a range of benefit choices

Flexible Spending Account (FSA):
An employee benefits cash account from which non-taxable withdraws can be made to fund eligible expenses defined by the employer-sponsored plan.  The FSA is funded by reductions in salary prior to calculation of federal income and social security taxes.

Formulary:
A list of certain drugs and their proper dosages.  Under most health plans, better benefits are provided for formulary drugs than are provided for non-formulary drugs

Free-Look Period:
Typically a 10-day period during which a newly insured person can cancel a policy and receive a full refund of paid premium.

Full-Time Student:
Under a health plan, an eligible dependant child student (typically age 19 or older) who meets the health plan's criteria of "full-time."  Such criteria normally typically includes minimum credit hour requirements (such as 12 credit hours in a semester) and a maximum age (age 23 is typical.)
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Gag Rule Laws:
Special laws that make sure that health plans let doctors tell their patients complete health care information.  This includes information about treatments not covered by the health plan.

Gatekeeper:
A primary care physician in a managed care environment who is responsible for managing the patient's overall care and who must authorize all specialist referrals.  In most health maintenance organizations (HMOs), the secondary care is not covered by insurance if the primary care physician does not approve it.

General Agent:
This typically refers to a "middle man" agent who facilitates business between "retail" agents and the insurance company.

Grievance:
Request made to a health plan to reconsider coverage of a health care service that the health plan has not interpreted to be a covered benefit

Group Health Plan:
A health plan that provides health coverage to employees and their families, and is supported by an employer or employee organization

Guaranteed Issue:
Under guarantee issue, a health insurance company or HMO must issue coverage to an applicant regardless of prior medical history.  In Illinois and Indiana, small employers (defined as 2 to 50 employees) cannot be refused coverage for their employees regardless of the medical history of one or more employees.

HCFA Common Procedure Coding System (HCPCS):
Name given to CPT codes (Level I), alphanumeric codes (Level II), and local codes (Level III) used by payers and providers for billing purposes.  Within the industry, most refer to Level II national codes as HCPCS codes.

Health Care Provider:
A doctor, hospital, laboratory, nurse, or anyone who delivers medical or health-related care

Health Employer Data and Information Set (HEDIS):
A set of standard performance measures that provides information about the quality of a health plan.  These measures are used to compare managed care plans.

Health Insurance Portability & Accountability Act (HIPAA):
A law passed in 1996, which is also called the "Kassebaum-Kennedy" law.  This law expanded health care coverage for persons who have lost their job, or move from one job to another.  HIPAA protects persons who have pre-existing medical conditions, and/or problems, based on past or present health, in getting health insurance coverage.

Health Maintenance Organization (HMO):
Prepaid health plans which cover doctors' visits, hospital stays, emergency care, surgery, preventive care, checkups, lab tests, X-rays, and therapy.  In a HMO, one must choose a primary care physician who coordinates all care and makes referrals to any specialists that may be required.  In a HMO, one must use the doctors, hospitals and clinics that participate in your plan's network.  No benefits are paid for non-emergency benefits provided outside the HMO network.

Health Reimbursement Arrangement (HRA):
A tax-advantaged employee health spending account funded and owned by the employer.  Funds remaining in the account at year-end revert to the employer.  For the employee, HRAs are a "use it or lose it" proposition.

Health Savings Account (HSA):
Operating similarly to IRAs, HSAs are tax-advantaged savings accounts for health care services.  A person must enroll in a qualified High-Deductible Health Plan (HDHP) before they can establish an HSA.

High Deductible Health Plan (HDHP):
A person must be enrolled in a qualified High-Deductible Health Plan (HDHP) before they can establish a Health Savings Account (HSA).  Not all high-deductible health plans qualify for purposes of establishing HSA eligibility.  A qualified HDHP benefit design must conform to various federally-mandated requirements, such as a minimum $1000 deductible and a lack of first-dollar benefit provisions.

Home Health Care:
Services given at home to aged, disabled, sick, or convalescent individuals not needing institutional care.  The most common types of home care are visiting nurse services and speech, physical, occupational, and rehabilitation therapy.  These services are provided by home health agencies, hospitals, or other community organizations.

Hospice Care:
Care for the terminally ill and their families, in the home or a non-hospital setting, that emphasizes alleviating pain rather than a medical cure

Hospital Care:
Reimbursement for both inpatient and outpatient medical care expenses incurred in a hospital.  Inpatient Benefits include; Charges for room and board, charges for necessary services and supplies sometimes referred to as 'hospital extras,' 'other hospital extras,' 'miscellaneous charges,' and 'ancillary charges.  Outpatient Benefits include; surgical procedures, rehabilitation therapy, and physical therapy.

Hospital-Surgical Coverage:
A form of health insurance that offers coverage of certain costs related to hospitalization and surgical procedures.   A hospital-surgical plan does not cover other types of medical services, such as physician office visits and outpatient prescription drugs.

Impaired Risk:
An insurance applicant who has pre-existing poor health or is in substandard physical condition, is engaged in dangerous activities, or has a hazardous occupation.
 
Incurral Date:
The date on which health care services are provided to a covered person.  The incurral date, not the date on which the insurance company pays a health care claim, is the critical date in determining health insurance benefits.  For example, a health insurance company will not pay a claim for health care services incurred prior to the effective date of the health insurance coverage.

Indemnity Health Plan:
Indemnity health insurance plans are also called "fee-for-service."  These are the types of plans that primarily existed before the rise of HMOs and PPOs.   With indemnity plans, the individual pays a pre-determined percentage of the cost of health care services, and the health plan pays the other percentage.  For example, an individual might pay 20% for services and the insurance company pays 80%.  The fees for services are defined by the health care providers and vary from physician to physician and hospital to hospital.

Independent Practice Associations (IPA):
An IPA is a type of HMO in which care is provided by independent physicians who contract with the HMO.  This contrasts with the "staff model" HMO, in physicians are employees of the HMO.

Inpatient Care:
Health care that you get when you stay overnight in a hospital

Insured: 
A person who has obtained health insurance coverage under a health insurance plan

International Classification of Diseases, 9th Revision, Clinical Modification (ICD-9-CM):
Coding system maintained by the National Center for Health Statistics and the Center for Medicare and Medicaid Services (CMS).  This coding system differentiates diagnostic conditions and is used by hospitals, governments, health insurance plans, and health care providers around the world.

Lapse:
Termination of insurance for non-payment of premium

Lifetime Maximum:
A cap on the benefits paid for the duration of a health insurance policy.  Many policies have a lifetime limit of $5 million, which means that the insurer agrees to cover up to $5 million in covered services over the life of the policy.  Once the $5 million maximum is reached, no additional benefits are payable.

Limited Policy:
A policy that covers only specified accidents or sicknesses (e.g. a cancer policy)

Major Medical:
Health insurance coverage for expenses associated with hospital confinements, surgeries and/or medical conditions requiring a broad range of medical services and supplies

Managed Care:
An organized way to manage costs, use, and quality of the health care system.  The major types of managed care plans are health maintenance organizations (HMOs) and preferred provider organizations (PPOs).

Master Policy:
The group insurance policy that explains coverage to all members of the group.

Medicaid:
Federal and state health insurance program for low-income individuals who meet established eligibility criteria (programs vary from state to state)

Medical Necessity:
Medical information justifying that the service rendered or item provided is reasonable and appropriate for the diagnosis or treatment of a medical condition or illness

Medicare:
Federal health insurance program for the elderly (age 65 and older), certain disabled individuals, and those with end-stage renal disease.  Medicare is administered by the Center for Medicare and Medicaid Services (CMS), formerly the Health Care Financing Administration (HCFA).

Medicare Supplement:
A supplemental insurance policy to help cover the difference between approved medical charges and benefits paid by Medicare.  These plans are also known as "Medi-gap" plans.

Medical Savings Account (MSA):
A tax-advantaged personal savings account used in conjunction with a high deductible health policy.  Individuals can contribute money to this account on a pre-tax basis to set aside money for qualified medical care and expenses, including annual deductibles and co-payments.

Medically Necessary:
Many insurance policies will pay only for treatment that is deemed "medically necessary" to restore a person's health.  For instance, many health insurance policies will not cover routine physical exams or plastic surgery for cosmetic purposes.

Medigap:
A supplemental insurance policy to help cover the difference between approved medical charges and benefits paid by Medicare.  These plans are also known as "Medicare Supplement" plans.

Misrepresentation:
Lying or misleading an insurance company about the facts affecting a policy.  Misrepresentation is grounds for voiding a policy.

Morbidity:
A mathematical representation of the occurrence of illnesses to a specific classification of people.

National Association of Insurance Commissioners (NAIC):
A national organization of state officials charged with regulating insurance.  NAIC was formed to promote national uniformity in insurance regulations.

National Committee for Quality Assurance (NCQA):
A national group responsible for devising and monitoring quality measurements and standards for health care entities

National Drug Code (NDC):
Numerical coding system for drug identification.  NDC numbers are assigned by the Food and Drug Administration (FDA) and are typically used to bill payers for the drugs provided to health care beneficiaries.

Network:
Groups of physicians, hospitals and other health care providers working with the health plan to offer care at negotiated rates

Network Provider:
Physicians, hospitals or other providers of medical services that have agreed to participate in a network, to offer their services at negotiated rates, and to meet other negotiated contractual provisions.  Also called "participating provider."

Noncancellable Policy:
A policy that guarantees you can receive insurance, as long as you pay the premium.  It is also called a guaranteed renewable policy.

Nonrenewable:
An insurance policy that cannot be renewed or continued after its expiration date.

Open Enrollment:
A period each year during which employees have an opportunity to change their employer-provided health care coverage.  They usually can choose among various plans from different health insurance providers.

Out-Of-Network:
Health care services received outside the HMO or PPO network

Out-Of-Plan:
This phrase usually refers to physicians, hospitals or other health care providers who are considered non-participants in an insurance plan (usually an HMO or PPO).  Depending on an individual's health insurance plan, expenses incurred by services provided by out-of-plan health professionals may not be covered, or covered at a reduced benefit level.

Out-of-Pocket Costs:
Insured health care costs for which one is responsible, because of the application of deductibles, coinsurance and co-payments

Out-of-pocket maximum:
Total dollar amount an insured will be required to pay for covered medical services during a specified period, such as one year.  The out-of-pocket maximum may also be called the stop-loss limit or catastrophic expense limit.

Participating Provider:
A health care provider who has been contracted to render medical services or supplies to insured persons at a pre-negotiated fee.  Providers include hospitals, physicians, and other medical facilities that are part of a PPO or HMO network.

Permanent Insurance:
Coverage that can be continued relatively indefinitely (such as to age 65 for most permanent health insurance policies) as long as the policyholder makes scheduled premium payments and refrains from actions that would invalidate the policy (such as misrepresentations on the application)

Policy:
The insurance agreement or contract

Policy Year:
The twelve month period beginning with the effective date or renewal date of the policy.

Policyholder:
The insured person named on the insurance policy

Portability:
The ability for an individual to transfer from one health insurer to another health insurer with regard to pre-existing conditions or other risk factors

Pre-Admission Review:
A review of an individual's health care status or condition, prior to an individual being admitted to a hospital or inpatient health care facility.  Pre-admission reviews are often conducted by case managers or insurance company representatives (usually nurses) in cooperation with the individual, his or her physician or health care provider, and hospitals.

Pre-Admission Testing:
Medical tests that are completed for an individual prior to being admitted to a hospital or inpatient health care facility

Pre-Authorization:
Under a pre-authorization provision of a health insurance policy, the insured must contact the health insurance company prior to a hospitalization or surgery, and receive authorization for the service.

Pre-Certification:
This is a requirement that a insured person call their health insurance company and advise them a doctor has stated certain medical treatment is required.  This is done before receiving treatment from the doctor or hospital.  A health insurance policy will normally list the medical conditions that require pre-certification before receiving treatment.  When pre-certification is not received, benefits will be reduced or possibly not covered.

Pre-existing Condition:
A health problem that existed before the date your insurance became effective.  Each health insurance company uses its own particular definitions of pre-existing condition.  However, the following statement is in line with most insurance company provisions:  "A pre-existing condition is a medical condition that would cause a normally prudent person to seek treatment during the twelve months prior to the beginning of coverage."

Preferred Provider Organization (PPO): 
A network of health care providers with which a health insurer has negotiated contracts for its insured population to receive health services at discounted costs.  Health care decisions generally remain with the patient as he or she selects providers and determines his or her own need for services.  Patients have financial incentives to select providers within the PPO network.

Pregnancy Care:
Federal maternity legislation, enacted in 1978, requires that employers engaged in interstate commerce who have 15 or more employees provide the same benefits for pregnancy, childbirth, and related medical conditions as for any other sickness or injury.

Premium:
The amount you or your employer pays in exchange for health insurance coverage

Preventive Care:
An approach to health care which emphasizes preventive measures and health screenings such as routine physicals, well-baby care, immunizations, diag